If a person denies screening, what should you do?

• A. Allow entry
• B. Refuse entry
• C. Escort away
• D. Notify supervisor

Answer: (B)

Screening is a safety requirement used to verify that entrants meet security controls before access is granted. If someone refuses to be screened, you cannot verify they meet those controls, so allowing entry would bypass an essential safety step. Therefore, the appropriate action is to refuse entry. You should calmly explain that screening is mandatory and offer to proceed with screening or escalate to a supervisor if needed. If the person continues to refuse, follow your security protocol by notifying a supervisor and documenting the incident, with any necessary steps (such as escorting them away) taken as directed by policy.